Privacy Policy

Privacy Policy

This Privacy Policy describes how the owner and operator of raphaayurvedaindia.com (“we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information from you to provide and improve our services.

a. Personal Information: When you make a purchase or attempt to make a purchase, we collect certain personal information that you provide to us, including:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (e.g., credit/debit card details, UPI, or other payment instrument details). We do not store your full payment information; it is processed securely by our third-party payment gateway.

b. Sensitive Personal Data or Information (SPDI): Under the Information Technology Act, 2000, and its associated rules, certain information is classified as Sensitive Personal Data or Information. While we do not proactively collect health-related SPDI, you may choose to provide us with information about your health conditions, symptoms, or medical history when seeking personalized product recommendations through our customer service. By providing this information, you explicitly consent to its use for the purpose of assisting your specific request.

c. Automatically Collected Information: When you visit our website, we automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type
  • Internet Service Provider (ISP)
  • Date and time of your visit
  • Referring/exit pages
  • Pages viewed and products clicked on
  • Cookies and other tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfill Orders: To process your purchases, confirm your orders, arrange for shipping, and provide you with invoices and order confirmations.
  • To Provide Customer Support: To respond to your inquiries, address your requests, and provide you with support related to our products and services.
  • To Improve Our Services: To analyze website usage, understand customer behavior, and develop new products, services, and features.
  • To Personalize Your Experience: To provide you with tailored recommendations and content based on your browsing and purchase history.
  • For Marketing and Communication: To send you promotional emails about our products, special offers, and updates, provided you have opted in to receive such communications. You can unsubscribe at any time.
  • For Legal and Security Purposes: To detect and prevent fraud, enforce our Terms and Conditions, and comply with our legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted third parties only to the extent necessary to provide our services and for legitimate business purposes:

  • Payment Gateways: To process your payments securely.
  • Shipping and Logistics Partners: To deliver your orders.
  • Marketing and Analytics Service Providers: To analyze website traffic and user behavior to improve our services and marketing efforts. These partners are legally bound to protect your data.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

4. Your Rights and Choices

You have the following rights concerning your personal data, in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act):

  • Right to Access and Correction: You have the right to request access to the personal data we hold about you and to request corrections to any inaccurate or incomplete information.
  • Right to Erasure: You have the right to request the deletion of your personal data, subject to certain legal obligations to retain records.
  • Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your personal data at any time. Withdrawal of consent may affect our ability to provide you with certain services.
  • Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of our emails.

To exercise any of these rights, please contact our Grievance Officer at the contact details provided below.

5. Cookies and Tracking Technologies

We use “cookies” and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in, and analyze website traffic. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

6. Data Security

We are committed to protecting your personal information. We have implemented reasonable security practices and procedures to protect the information you provide to us from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the “Last Updated” date at the top.